FAQs
Ordering
We recommend:
. Reviewing our size guide
. Watching model try-on videos on our social media, if the images provided of the outfit are not sufficient.
.Reading the notes included in product descriptions
If you’re unsure, contact (email) before ordering
Yes. All models wear their true sizes. If in any situation this is not the case, it will be clearly stated.
At this time, items cannot be reserved and are sold on a first-come, first-served basis.
1 Select your item and size
2 Add to cart
3 Proceed to checkout
4 Enter shipping and payment details
5 Confirm your order
A confirmation email will be sent once your order is placed.
We recommend:
Reviewing our size guide
Watching model try-on videos on our social media, if the images provided of the outfit are not sufficient.
Reading the notes included in product descriptions
If you’re unsure, contact (email) before ordering
Orders are processed quickly, so changes or cancellations are not guaranteed once an order is confirmed.
If you made an error, contact (email) immediately.
Orders are processed quickly, so changes or cancellations are not guaranteed once an order is confirmed.
If you made an error, contact (email) immediately.
Payment
We accept major debit and credit cards and other payment options displayed at checkout.
Yes. All transactions are encrypted and processed securely. Adeorl does not store your full payment details.
Shipping and Delivery
We ship internationally, including:
United Kingdom
United States
Australia
Middle East
Shipping options and rates are shown at checkout.
Delivery timelines vary by location and are displayed at checkout. International deliveries may take longer due to customs processing.
Yes. Once your order ships, you’ll receive a tracking number via email.
International orders may be subject to customs fees or taxes. These are the responsibility of the customer and are not included in your order total.
If your order hasn’t arrived within the estimated delivery window, contact (email) with your order number.
Returns and Store Credit
Adeorl accepts returns for store credit or gift card only.
Return requests must:
Be made within 7 days of delivery
Include a reason for return
Be approved before sending items back
Your feedback helps us improve our outfits, design, and overall quality. This step is essential to initiating a return.
Returned items must:
Be unworn, unwashed, and unused
Be in original condition
Have the Adeorl special tag fully attached
If the tag has been removed, the item is not eligible for return.
International orders may be subject to customs fees or taxes. These are the responsibility of the customer and are not included in your order total.
Once your return is received and inspected, you’ll receive:
A store credit code or
An Adeorl gift card
This can be used on future purchases.
If your order hasn’t arrived within the estimated delivery window, contact (email) with your order number.
No. At this time, we do not offer cash refunds.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Please email (add email) within 48 hours of delivery with photos of the issue. We’ll guide you on next steps.
Store credit or gift card codes are issued within 5–7 business days after the return is received and approved.
Any expiration details will be stated in the email containing your store credit or gift card.
This depends on the promotion. Details will be stated at checkout or in promotional terms.
Account and Support
No. You can check out as a guest.
You can unsubscribe at any time using the link in our emails or by contacting us (email)
For all inquiries, email: (add email) We aim to respond within 24–48 business hours.